NYCShuttle began managing manifest, schedules, buses and routes on paper. Digital Personae helped them recognize the gains that could be realized by using a database to track and update the rider and web site automatically. Digital Personae helped NYCShuttle data entry personnel while their management console was in the build stage.

David has been using the management console for three years as they have increased revenues and decreased staffing costs each year.

Digital Personae is in the process of integrating a new Dashboard console to allow riders, npack buyers and charters to manage their own tickets, further decreasing costs and increasing customer satisfaction.